❓ Frequently Asked Questions
Get answers to common questions about IntaRent - your professional property rental management system
🏠 Getting Started
What is IntaRent?
IntaRent is a comprehensive property rental management system that helps landlords and property managers efficiently track apartments, renters, expenses, deposits, and maintenance requests all in one centralized platform. Whether you manage one apartment or ten, IntaRent simplifies rental operations and improves communication between landlords and renters.
Who is IntaRent for?
IntaRent is designed for:
- Individual landlords managing 1-10 rental properties
- Small property management companies
- Renters who want transparent communication with their landlords
- Anyone looking for an organized, digital approach to rental management
How do I get started?
Getting started is easy:
- Visit our Registration Page
- Create a landlord account (it's free!)
- Add your first apartment
- Invite your renters
- Start managing expenses, deposits, and meter readings
Is there a free trial?
Yes! Our Free Tier allows you to manage one apartment with core features at no cost, forever. It's not a limited trial - you can use it indefinitely. When you're ready for more features like document uploads, financial reports, or managing multiple apartments, you can upgrade to a paid tier at any time.
💳 Subscription & Pricing
What are the pricing tiers?
We offer 5 subscription tiers to match your needs:
Free - €0/month
• 1 apartment • Basic features
Intro - €5/month
• 1 apartment • Ad-free • Document uploads
Basic - €8/month
• 1 apartment • All features • Financial reports • Ticketing
Advanced - €15/month
• Up to 3 apartments • All features
Professional - €30/month
• Up to 10 apartments • All features
View Detailed Pricing
• 1 apartment • Basic features
Intro - €5/month
• 1 apartment • Ad-free • Document uploads
Basic - €8/month
• 1 apartment • All features • Financial reports • Ticketing
Advanced - €15/month
• Up to 3 apartments • All features
Professional - €30/month
• Up to 10 apartments • All features
Can I change my plan later?
Absolutely! You can upgrade or downgrade at any time:
- Upgrading: Get immediate access to new features
- Downgrading: Changes take effect at the end of your current billing period
What payment methods do you accept?
We accept multiple payment methods for your convenience:
- All major credit cards (Visa, MasterCard, American Express)
- Various local payment methods through Stripe
Do you offer annual billing?
Yes! Choose annual billing when subscribing and automatically receive discounts up to 15% depending on your service tier. The discount is applied automatically during checkout - no coupon code needed!
What currencies do you support?
IntaRent supports 7 currencies:
- EUR (Euro)
- USD (US Dollar)
- HUF (Hungarian Forint)
- RON (Romanian Leu)
- RSD (Serbian Dinar)
- CZK (Czech Koruna)
- PLN (Polish Zloty)
Can I cancel anytime?
Yes! Cancel your subscription at any time with no penalties or fees. You'll continue to have access until the end of your current billing period. Your data will be preserved according to our data retention policy, so you can reactivate whenever you're ready.
How do refunds work?
If you cancel your subscription, you'll continue to have access until the end of your current billing period. We do not offer prorated refunds for partial billing periods, but you retain full access for the time you've already paid for. This ensures fairness - you get what you paid for.
🏢 Features & Functionality
How many apartments can I manage?
It depends on your subscription tier:
- Free, Intro, Basic Tiers: 1 apartment
- Advanced Tier: Up to 3 apartments
- Professional Tier: Up to 10 apartments
What is the expense tracking feature?
The expense tracking feature allows you to:
- Record all property-related expenses
- Categorize expenses (utilities, maintenance, repairs, etc.)
- Upload receipts and invoices
- Generate expense reports
- Calculate renter-shared expenses automatically
- Track payment status (paid/unpaid)
How does meter reading work?
The meter reading feature enables:
- Renters to submit utility meter readings (water, gas, electricity)
- Historical consumption tracking
- Automated email reminders to renters
- Consumption calculation between readings
- Photo attachments of meter readings
- Generation of consumption reports
Can I upload documents?
Yes! Document management includes:
- Apartment documents: Leases, contracts, certificates
- Renter documents: ID copies, declarations
- Expense documents: Receipts, invoices
- Supported formats: PDF, DOC, DOCX, JPG, JPEG, PNG, GIF
Storage limits depend on your subscription tier. Free tier does not include document uploads - available from Intro tier and above.
What is the ticketing system?
The ticketing system (Issues/Requests) allows:
- Renters to report maintenance issues
- Request repairs or assistance
- Track issue resolution status
- Maintain communication history
- Attach photos of problems
Note: Available on paid tiers only (Basic, Advanced, Professional). This feature improves landlord-renter communication and creates a documented history of all issues.
Do you have financial reports?
Yes! Financial reporting includes:
- Expense summaries by category
- Monthly/quarterly/annual reports
- Income vs. expense tracking
- Charts and visualizations
How do I invite my renters?
Inviting renters is simple:
- Navigate to Renter Management
- Click "Add Renter"
- Enter their email address and basic information
- Click "Send Invitation"
🔐 Security & Privacy
Is my data secure?
Absolutely! We use multiple layers of security:
- Enterprise-grade encryption: SSL/TLS for all data transmission
- Secure servers: Located in Frankfurt, Germany (DigitalOcean)
- GDPR compliance: Full EU data protection compliance
- Regular backups: Automated daily backups to prevent data loss
- Access controls: Role-based permissions protect sensitive information
- Two-factor authentication: Optional 2FA for enhanced security
Where is my data stored?
All data is stored on secure servers in Frankfurt, Germany (DigitalOcean data centers). We comply with European Union data protection regulations (GDPR). Your data never leaves the EU, ensuring the highest level of privacy protection.
Do you share my data with third parties?
No! We never share, sell, or distribute your personal data to third parties. Your information is:
- Used only for providing our services
- Protected by strict confidentiality
- Not sold to advertisers or data brokers
- Not used for marketing purposes without your consent
Are you GDPR compliant?
Yes! IntaRent is fully GDPR compliant.
We respect your data rights:
- Right to access: View all your data anytime
- Right to portability: Export your data in standard formats
- Right to erasure: Request account deletion
- Transparent practices: Clear privacy policies
- Secure processing: Industry-standard security measures
How do I delete my account?
Request account deletion through your account settings. Upon deletion:
- All data is permanently removed within 30 days
- You'll receive a confirmation email
- Deletion cannot be undone
- Complies with GDPR right to erasure
💻 Technical & Compatibility
What browsers do you support?
IntaRent works best on modern browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari
Is there a mobile app?
Currently, IntaRent is a web-based platform optimized for mobile browsers. All features work perfectly on smartphones and tablets through your browser.
Coming Soon: Native iOS and Android apps are planned for future development and will provide an even better mobile experience.
What devices can I use?
Access IntaRent from any device:
- Desktop computers (Windows, Mac, Linux)
- Laptops
- Tablets (iPad, Android tablets)
- Smartphones (iPhone, Android)
What languages are supported?
IntaRent is available in 10 languages:
- 🇬🇧 English
- 🇭🇺 Hungarian (Magyar)
- 🇷🇴 Romanian (Română)
- 🇨🇿 Czech (Čeština)
- 🇸🇰 Slovak (Slovenčina)
- 🇵🇱 Polish (Polski)
- 🇷🇸 Serbian (Српски)
- 🇫🇷 French (Français)
- 🇩🇪 German (Deutsch)
- 🇪🇸 Spanish (Español)
🆘 Support & Assistance
How do I contact support?
We're here to help!
- Email: [email protected]
- Support Tickets: Available in-dashboard for paid tier subscribers
- Response Time: 24-48 hours during business days
- Premium Support: Priority response for Basic, Advanced, and Professional tiers
Where can I find help documentation?
Comprehensive help is available:
- Help for Landlords - Complete guides for property owners
- Help for Renters - Guides for tenants
- This FAQ page - Common questions answered
- Contact Us - Direct support
Do you offer onboarding assistance?
Yes! We provide:
- Comprehensive help documentation
- Step-by-step setup guides
- Email support for setup questions
- Video tutorials (coming soon)
