🏡 Help for Renters
Your complete guide to using IntaRent and communicating with your landlord
🚀 Getting Started
Welcome to IntaRent! Your landlord has invited you to use this platform to manage rental information, track expenses, and communicate about your apartment.
How to Activate Your Account
-
Check Your Email
Your landlord sent you an invitation email with an activation link. -
Click the Activation Link
This confirms your email address and creates your account. -
Set Your Password
Choose a strong, secure password. If your landlord created your account, reset it immediately for security. -
Complete Your Profile
Add your contact information and preferences. -
Explore Your Dashboard
Familiarize yourself with the features available to you.
If you're having trouble logging in, use the "Forgot Password" link on the login page or contact your landlord for assistance.
✨ What You Can Do as a Renter
View Expenses
See all apartment-related expenses your landlord has shared with you, including utilities and maintenance costs.
Submit Meter Readings
Report utility meter readings for water, gas, and electricity directly through the platform with photo verification.
Report Issues
Create maintenance tickets to report problems or make requests with description and photo attachments.
Track Your Deposit
View your security deposit information and any deductions made during or after your tenancy.
Access Documents
View important documents your landlord has shared with you, like your lease agreement or house rules.
Check History
Review historical data for expenses, meter readings, and past communications with your landlord.
💰 Viewing Your Expenses
Understanding Shared Expenses
Your landlord may share certain expenses with you, such as:
- Utilities: Water, gas, electricity, internet
- Common Area Costs: Building maintenance, cleaning
- Repairs: Repairs caused by tenant use
You can only see expenses your landlord has marked as "renter-shared." Private landlord expenses (like mortgage or taxes) are not visible to you.
How to Access Your Expenses
- Log into your IntaRent account
- Navigate to "Expenses" or your apartment dashboard
- View the list of all shared expenses
- Click on any expense to see details, receipts, and payment status
Payment Status
Expenses show payment status:
- ✅ Paid: Expense has been paid
- ❌ Unpaid: Awaiting payment
IntaRent tracks expenses but doesn't process payments. Discuss payment methods and timing directly with your landlord.
🎛 Submitting Meter Readings
Your landlord may ask you to submit regular utility meter readings to track consumption and ensure accurate billing.
How to Submit a Reading
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Navigate to Meter Readings
Go to "Meter Readings" in your dashboard. -
Select Meter Type
Choose the meter you're reading (water, gas, electricity). -
Enter Current Value
Type the current number shown on your meter. -
Take a Photo (Optional but Recommended)
Upload a clear photo of the meter display for verification. -
Submit
Click "Submit Reading" to send it to your landlord.
Tips for Accurate Readings
📸 Take Clear Photos
Make sure the meter numbers are visible and in focus. Good lighting helps!
🔢 Read Carefully
Double-check the numbers before submitting. Mistakes can cause billing issues.
📅 Submit on Time
If your landlord sets reminders, try to submit readings by the requested date.
You may receive email reminders when it's time to submit readings. Enable email notifications in your account settings.
Viewing Reading History
You can view all past readings to track your consumption over time. This helps you:
- Understand your usage patterns
- Identify unusual spikes
- Plan your budget for utility bills
🎫 Reporting Maintenance Issues
Use the Issues & Requests (ticketing system) to report problems, request repairs, or ask questions about your apartment.
When to Create a Ticket
Create tickets for:
- Broken appliances or fixtures
- Plumbing or electrical issues
- Heating or cooling problems
- Structural damage
- Pest issues
- General maintenance requests
- Questions about the apartment
For urgent issues (gas leak, flooding, no heat in winter), contact your landlord immediately by phone. Then create a ticket for documentation.
How to Create a Ticket
-
Click "Create New Ticket"
Navigate to "Issues / Requests" and click the create button. -
Write a Clear Title
Example: "Kitchen Sink Leaking" or "Broken Bedroom Window" -
Describe the Problem
Provide details: What's wrong? When did it start? How severe is it? -
Attach Photos
Upload photos showing the issue. Visual evidence helps! -
Submit
Your landlord will be notified automatically.
Ticket Statuses
Track the progress of your request:
- New: Ticket created, awaiting landlord review
- In Progress: Landlord is working on it
- Awaiting: Waiting for parts, access, or scheduling
- Resolved: Issue fixed
- Reopened: Issue not fully resolved, reopened for review
Communicating Through Tickets
You and your landlord can add comments to tickets:
- Provide updates or additional information
- Ask questions about timeline
- Confirm when you'll be available for repairs
- Confirm issue is resolved
💬 Communication Tip
Be polite and patient. Good communication builds a positive relationship with your landlord.
💵 Understanding Your Security Deposit
What is a Security Deposit?
A security deposit is money you pay at the beginning of your tenancy. It protects the landlord against damage or unpaid rent. You'll get it back when you move out if you:
- Return the apartment in good condition
- Have no unpaid rent or utilities
- Follow your lease agreement
Viewing Deposit Information
In IntaRent, you can see:
- Deposit amount
- Date paid
- Any deductions made
- Refund status
Deposit Deductions
Your landlord may deduct from your deposit for:
- Damage beyond normal wear and tear
- Unpaid rent
- Cleaning fees (if apartment is left dirty)
- Unpaid utilities
Take photos of the apartment when you move in and when you move out. This protects both you and your landlord.
Getting Your Deposit Back
- Give proper move-out notice per your lease
- Clean the apartment thoroughly
- Fix any damage you caused
- Return keys and access devices
- Provide forwarding address
Research local laws about security deposits. Many jurisdictions require landlords to return deposits within a specific timeframe with itemized deductions.
🧾 Documents & Privacy
Accessing Your Documents
Your landlord may share documents with you through IntaRent, such as:
- Your lease agreement
- House rules
- Move-in inspection report
- Important notices
Your Data Privacy
IntaRent takes your privacy seriously:
- Your data is encrypted and secure
- Only your landlord can see your information
- Other renters cannot access your data
- We never sell your information to third parties
- GDPR compliant (EU data protection)
What Information is Shared
Your landlord can see:
- Your profile information (name, email, phone)
- Meter readings you submit
- Tickets you create
- Documents you've viewed
Your landlord CANNOT see:
- Your password
- Other personal accounts or information
- Your activity outside of IntaRent
Never share your password with anyone, including your landlord. Use a strong, unique password and consider enabling two-factor authentication.
🤝 Tips for a Great Landlord-Renter Relationship
💬 Communicate Clearly
Use the ticketing system for maintenance requests. It creates a documented record and ensures nothing gets lost.
📅 Pay Rent On Time
Set up automatic payments or calendar reminders. Consistent on-time payments build trust.
🔧 Report Issues Promptly
Don't let small problems become big ones. Report maintenance issues as soon as you notice them.
🏠 Treat It Like Your Own
Take care of the property. Normal wear is expected, but preventable damage affects your deposit.
📸 Document Everything
Take photos of pre-existing damage when you move in. Keep copies of all lease documents and communications.
🕐 Respect Quiet Hours
Be considerate of neighbors. Noise complaints can strain your relationship with your landlord.
🔔 Respond to Landlord Requests
When your landlord asks for meter readings or access for repairs, respond promptly.
⚙️ Managing Your Account
Changing Your Password
- Go to Account Settings
- Click "Change Password"
- Enter your current password
- Enter your new password (twice)
- Click "Update Password"
Email Notifications
Configure which notifications you receive:
- New expense notifications
- Meter reading reminders
- Ticket responses from landlord
- Important announcements
Language & Currency
You can change your preferred language and currency display in account settings. IntaRent supports 10 languages!
Two-Factor Authentication (2FA)
Add an extra layer of security:
- Go to Security Settings
- Enable Two-Factor Authentication
- Scan QR code with authenticator app
- Save backup codes in a safe place
Enable 2FA for maximum account protection, especially if you access IntaRent from public computers or shared devices.
❓ Common Questions
Can I log in from multiple devices?
Yes! Access IntaRent from your computer, tablet, or smartphone. Your data syncs across all devices.
Is there a mobile app?
Currently, IntaRent is web-based and optimized for mobile browsers. Native apps are planned for the future.
Can I print my expense history?
Yes, you can export and print expense reports for your records.
What if I forget my password?
Click "Forgot Password" on the login page. You'll receive an email with a reset link.
Can other renters see my information?
No, your information is private. Only your landlord has access to your renter account.
How do I contact IntaRent support?
For technical issues with the platform, contact [email protected]. For apartment-related questions, contact your landlord directly.
What happens when I move out?
Your landlord will archive your account. Your data is preserved for historical records, but you won't have active access unless you rent from the same landlord again.
