Terms and Conditions

Last updated: November 1, 2024

1. Acceptance of Terms

Welcome to IntaRent! By accessing and using IntaRent ("the Platform," "Service," or "Application"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

IntaRent is a comprehensive property rental management platform designed to facilitate the relationship between landlords and renters. We provide tools for apartment management, expense tracking, deposit management, and communication between parties.

2. Description of Service

IntaRent provides a web-based platform that enables:

Apartment Management: Landlords can create and manage rental properties
Renter Management: Track renter assignments and apartment history, including renter archiving capabilities
Expense Tracking: Record shared expenses (visible to renters) and private expenses (landlord only) with payment status tracking
Deposit Management: Record and track security deposits with deduction management and multi-currency support
Meter Readings: Allow renters to submit utility meter readings with photo attachments for verification
Document Management: Upload and manage renter documents and apartment-specific documents with storage quotas
Financial Reports: Detailed analytics for revenue, expenses, and occupancy (available in paid tiers)
Communication Tools: Email sending capabilities to communicate with renters (available in paid tiers)
Support Ticketing: Issues and requests ticketing system for property maintenance and communications (available in paid tiers)
Multi-Currency Support: Automatic conversion between USD, EUR, HUF, RON, RSD, CZK, and PLN
Multi-Language Support: Interface available in English, Hungarian, Romanian, Czech, Slovak, Polish, Serbian, French, German, and Spanish

3. Hosting and Infrastructure

Data Center Location: IntaRent is hosted on DigitalOcean's cloud infrastructure in the Frankfurt, Germany datacenter. This ensures:

All data is stored and processed within the European Union
Full compliance with GDPR data residency requirements
Enterprise-grade security and reliability
High-performance infrastructure with 99.99% uptime SLA
Regular automated backups and disaster recovery

By using our Service, your data will be stored on servers located in Frankfurt, Germany, ensuring EU-based data protection standards.

4. User Roles and Accounts

4.1 Account Types

IntaRent supports three types of user accounts:

Administrator: Full system access, including user management and platform configuration
Landlord: Property owners who manage apartments, create renter accounts, and track financial information
Renter: Tenants who can view their assigned apartment details, shared expenses, and submit meter readings

4.2 Account Registration

To use IntaRent, you must create an account by providing accurate and complete information, including:

Full name
Email address
Phone number (optional)
Password meeting our security requirements

4.3 Two-Factor Authentication

We offer optional Two-Factor Authentication (2FA) using TOTP-based authentication for enhanced account security. While optional, we strongly recommend enabling 2FA to protect your account.

4.4 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms and Conditions
You provide false or misleading information
Your account is used for fraudulent or illegal activities
Payment for subscription services is past due

5. Subscription Plans and Payment Terms

5.1 Service Tiers

IntaRent offers multiple subscription tiers with different features and apartment limits:

Free Tier: Includes one apartment with basic features
Paid Tiers: Multiple apartments with advanced features including financial reports, document uploads, deposit management with deductions, payment tracking, support ticketing system, and email communication capabilities

5.2 Subscription Fees

Subscription fees vary by tier and are billed on a recurring monthly basis. The first apartment is FREE for all landlords. Additional apartments and premium features require a paid subscription. Current pricing is displayed on our Services page and may be subject to change with notice.

5.3 Payment Processing

Payments are processed through PayPal or other payment providers we may integrate in the future. By subscribing to a paid service, you authorize us to charge your selected payment method on a recurring basis.

5.4 Billing Cycle

Subscriptions are billed monthly (30-day billing period) unless you select an annual subscription. Annual subscriptions may include a discount as displayed during the subscription process.

5.5 Refund Policy

Subscription fees are non-refundable except as required by law or as otherwise stated in writing. If you cancel your subscription, you will retain access until the end of your current billing period.

5.6 Subscription Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Changes take effect at the start of the next billing cycle. If you downgrade to a tier with fewer apartments than you currently manage, you must remove excess apartments before the downgrade takes effect.

5.7 Failed Payments

If payment fails, your subscription status will change to "Past Due" and you may lose access to premium features until payment is received. We will attempt to notify you via email and provide a grace period for payment correction.

5.8 Storage Quotas

Each subscription tier includes a specific storage quota for document uploads. Free tier users have limited or no storage for document uploads. Paid tiers include storage quotas measured in gigabytes (GB). If you exceed your storage quota, you will need to upgrade to a higher tier or delete existing files to upload new documents.

6. User Responsibilities and Prohibited Uses

6.1 Landlord Responsibilities

As a landlord using IntaRent, you agree to:

Provide accurate information about your rental properties
Maintain current and accurate expense records
Only create renter accounts for actual tenants
Respect renter privacy and data protection rights
Comply with all applicable landlord-tenant laws and regulations
Maintain an active subscription for apartments beyond the free tier
Use the ticketing system appropriately for property maintenance and communication
Use email communication features responsibly and in compliance with anti-spam laws

6.2 Renter Responsibilities

As a renter using IntaRent, you agree to:

Provide accurate meter readings when submitting utility information
Attach clear photos when submitting meter readings if requested by your landlord
Review shared expenses promptly
Communicate with your landlord through appropriate channels
Report any errors or discrepancies to your landlord
Use the support ticketing system appropriately for maintenance requests and communications

6.3 Prohibited Uses

You may not use IntaRent for any of the following purposes:

Any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others without permission
To spam, phish, pharm, pretext, spider, crawl, or scrape
To interfere with or circumvent the security features of the Service
To access another user's account without permission
To abuse the email sending feature for spam or unsolicited communications
To upload content that violates intellectual property rights or contains malicious code

7. Data, Privacy, and Security

7.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information. By using IntaRent, you consent to our privacy practices as described in the Privacy Policy.

7.2 Data Ownership

You retain ownership of all data you upload or create in IntaRent, including:

Apartment information and descriptions
Expense records and receipts
Deposit records, documentation, and deduction details
Meter readings and attached photos
Uploaded documents (renter documents and apartment-specific documents)
Support tickets and communications
Financial data and reports

7.3 Data Security

We implement comprehensive security measures to protect your data, including:

Role-based access control ensuring users can only access their own data
Secure file storage with authentication and authorization checks
HTTPS encryption for all data transmission
HTTP-only cookies and session security
Optional Two-Factor Authentication (2FA)
Regular security audits and updates
EU-based infrastructure in Frankfurt, Germany datacenter

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7.4 GDPR Compliance

IntaRent is designed to be compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Users have the right to:

Access their personal data
Correct inaccurate data
Request deletion of their data
Export their data in a portable format
Object to processing of their data

For more information about your privacy rights, see our Privacy Policy.

7.5 Document Storage

Documents uploaded to IntaRent (such as expense receipts, deposit documentation, meter reading photos, renter documents, and apartment documents) are stored securely and are only accessible by authorized users. Storage quotas apply based on your subscription tier. We are not responsible for the content of uploaded documents.

8. Features and Functionality

8.1 Expense Management

IntaRent allows landlords to create two types of expenses:

Shared Expenses: Visible to assigned renters, can include payment status tracking (paid/unpaid) in paid tiers
Private Expenses: Only visible to landlords, used for property management costs

Expenses support document attachments and multi-currency conversion.

8.2 Deposit Management

In paid tiers, landlords can manage security deposits with full deduction tracking:

Record deposit amounts in any supported currency
Track multiple deductions against a single deposit
Document deductions with descriptions and amounts
Calculate remaining deposit balance automatically
Multi-currency conversion for international properties

8.3 Meter Readings

Renters can submit utility meter readings through the platform:

Submit readings for electricity, gas, water, and other utilities
Attach photos of meters for verification
View consumption history comparing current and previous readings
Landlords can review all submitted readings

8.4 Support Ticketing System

Paid tier users have access to a support ticketing system:

Renters can submit maintenance requests and issues
Landlords can track and respond to tickets
Categorized ticket types for efficient management
Status tracking for open, in-progress, and resolved tickets

8.5 Email Communication

Paid tier users can send emails to renters directly through the platform:

Send notifications and updates to renters
Maintain communication history
Ensure compliance with anti-spam regulations

8.6 Financial Reports

Paid tier users have access to comprehensive financial analytics:

Revenue tracking from rental fees
Expense analysis by category
Occupancy metrics and trends
Visual charts for 6-month trends
Export capabilities for accounting purposes

8.7 Renter Archiving

Paid tier users can archive renters who are no longer active:

Maintain historical records of past renters
Archived renters cannot log in but data is retained
View archived renter history and expenses

9. Intellectual Property Rights

9.1 Platform Ownership

IntaRent and all its components, including but not limited to software, design, text, graphics, logos, and functionality, are owned by IntaRent or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

9.2 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use IntaRent for its intended purpose as a property management tool.

9.3 Restrictions

You may not:

Copy, modify, or create derivative works of the Platform
Reverse engineer, decompile, or disassemble the Platform
Remove or alter any copyright, trademark, or other proprietary notices
Use the Platform to develop a competing service
Rent, lease, lend, sell, or sublicense the Platform

10. Service Availability and Modifications

10.1 Service Availability

We strive to provide continuous, uninterrupted service, but we do not guarantee that IntaRent will be available at all times. The Service may be unavailable due to:

Scheduled maintenance
Emergency maintenance
System failures or technical issues
Circumstances beyond our control (force majeure)

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of IntaRent at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

10.3 Updates and Changes

We may update IntaRent from time to time to add new features, improve performance, fix bugs, or enhance security. You acknowledge that the Service may change over time.

11. Currency Conversion

IntaRent provides automatic currency conversion for financial records using real-time exchange rates from third-party providers (OpenExchangeRates.org). While we strive for accuracy, we do not guarantee the precision of currency conversions and are not liable for any discrepancies or losses resulting from currency conversion rates.

Supported currencies include: USD, EUR, HUF, RON, RSD, CZK, and PLN. Exchange rates are updated regularly but may not reflect the most current market rates.

12. Third-Party Services

IntaRent integrates with third-party services including:

PayPal for payment processing
OpenExchangeRates.org for currency conversion
DigitalOcean for cloud hosting and storage
Other services that may be added in the future

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, content, or practices of third-party services.

13. Limitation of Liability

13.1 Disclaimer of Warranties

IntaRent is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 Limitation of Damages

To the maximum extent permitted by applicable law, in no event shall IntaRent, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or data
Loss of use or business interruption
Cost of substitute services
Damages arising from your use or inability to use the Service

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months prior to the claim, or $100 USD, whichever is greater.

13.3 Record-Keeping Tool

IntaRent is a record-keeping and management tool. We do not:

Provide legal, financial, or tax advice
Verify the accuracy of information entered by users
Guarantee the legal enforceability of any records created in the Platform
Act as a party to any landlord-tenant relationship
Process actual rent or deposit payments (we only track records)

You are solely responsible for ensuring compliance with applicable laws and regulations regarding rental properties, tenant rights, financial reporting, and tax obligations.

14. Indemnification

You agree to indemnify, defend, and hold harmless IntaRent, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations
Any content or data you submit or upload to the Service

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and Germany, without regard to conflict of law provisions, reflecting our hosting location in Frankfurt, Germany.

15.2 Informal Resolution

If you have any dispute with IntaRent, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make a good faith effort to resolve any disputes amicably.

15.3 Arbitration

If we cannot resolve a dispute informally within 30 days, any remaining dispute shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Notify users via email or through the Platform
Provide a reasonable notice period before changes take effect

Your continued use of IntaRent after changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you should discontinue use of the Service.

17. Termination

17.1 Termination by You

You may terminate your account at any time by contacting us at [email protected]. Upon termination:

You will lose access to the Service
Your data may be deleted after a reasonable retention period (typically 30 days)
You may request an export of your data before termination
Any outstanding subscription fees remain due and payable

17.2 Termination by Us

We may terminate or suspend your access to IntaRent immediately, without prior notice or liability, if:

You breach these Terms
We are required to do so by law
We determine that your use poses a security risk
Your account has been inactive for an extended period
We discontinue the Service

17.3 Effect of Termination

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and IntaRent concerning your use of the Service.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent.

18.5 Force Majeure

IntaRent shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us:

Email: [email protected]
Support: [email protected]

For privacy-related inquiries, please contact: [email protected]

20. Acknowledgment

By using IntaRent, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are using IntaRent on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Thank you for using IntaRent!

We are committed to providing a secure, reliable, and user-friendly platform for property management. If you have any questions or feedback, please don't hesitate to contact us.